Updated January 2023

When people spend a significant amount of time together, conflicts are sure to arise. And when you add the pressures and stresses of the workplace, disputes become not only inevitable, but costly.

A global study from 2008 found that on average, employees spend roughly 2.1 hours each week dealing with conflicts at work. That equates to approximately one day each month in lost productivity.

The study also found that letting such disputes go unaddressed can lead to personal attacks, physical sicknesses, and project failures.

That's why workplace conflict resolution is a key area for mediation. A growing number of business leaders are using mediation to resolve corporate conflicts and restore harmony at the office.

Whether you’re an aspiring mediator, HR professional, or business manager, there are proven mediation techniques you can use to defuse conflicts and build a healthier work environment.

Start by following these seven key steps.

Updated January 2023

People come to the practice of mediation from all walks of life and professional backgrounds.

It's not just lawyers who become mediators. Anyone with an interest in alternative dispute resolution, strong communication skills, and sharp problem-solving abilities can excel in this career.

Considering this path?

In this post, we're exploring some of the best reasons to become a mediator. These are the most common motivators for the students we work with in mediation training—and a good introduction to what the field is all about.

At the end of the post, we've included some information on how to earn a professional mediator designation, and key things to know about the training process. Let's get started!

Family mediation training focuses on giving students the tools to help families settle disputes without going through litigation.

Updated December 2022

The field of human resources encompasses some of the most important functions in today’s businesses: attracting and retaining talent, fostering employee development, and resolving internal conflicts.

Increasingly, it also includes collaborating with senior managers to set corporate policy and ensure workforces are set up to align with business goals.

And as companies look to navigate the operational and labour market changes wrought by the pandemic, the need for skilled HR professionals is growing.

So which specific roles are on the rise? What HR careers are seeing the most rapid growth across Canada?

Keep reading to explore five of the top options.

Photo: Andy Livingston, CEO of Dexterity Consulting and arbitration instructor at Kompass

Over the last few years there's been a considerable uptick in demand for alternative dispute resolution services like arbitration and mediation.

The pandemic has only accelerated this trend as people look to settle their conflicts outside of court.

And lawyers aren't the only ones pursuing careers in ADR.

People from diverse professional backgrounds are taking mediation and arbitration training to better handle workplace disputes - or set up private ADR practices.

This week we spoke with Andy Livingston, a social sciences graduate turned certified ADR professional, who runs a private practice and teaches arbitration training at Kompass.

Andy walks us through the online arbitration certificate and explains different pathways to becoming an arbitrator in Canada.

Think you might be interested in this course? Read on for an inside look.

Arbitration is one of the most popular forms of alternative dispute resolution (ADR).

Similar to a judge, an arbitrator is a neutral third party who hears witnesses and reviews evidence before delivering a judgment that is usually legally binding.

However, arbitration is less formal than courtroom litigation and typically less costly and time-consuming.

And unlike the court system, parties involved in arbitration are allowed to choose their own arbitrator, and can design the process to suit their own needs. That means they can choose the timing and place of the arbitration, as well as who will be present.

Another key benefit of arbitration is privacy. Proceedings are confidential, which is generally considered a major advantage over litigation.

But how does one start a career in arbitration?  What kind of training pathways and certifications are available in Canada?

Here is a simple breakdown of arbitration careers, training options, and professional designations.

Updated February 2023

It likely won’t surprise you to hear that Canada needs more health and safety managers.

It has always been important to prevent injuries and illnesses in the workplace, of course. But the need to keep people safe on the job has garnered new attention since COVID-19 upended our lives.

Health and safety managers are responsible for developing and implementing policies to minimize risks and foster a culture of safety and wellness throughout an organization.

And more and more companies are realizing the value that these professionals bring to the table.

In this post, we explore the factors behind the rising demand for health and safety managers as well as the skills and qualifications that are on employers’ most-wanted lists.

Considering a career in this growing field? Here’s what you need to know.

Updated December 2022

A family mediator is a neutral third party who helps families resolve disputes outside of court.

Mediators facilitate discussions between opposing parties and ensure that everyone is able to air their concerns and perspectives.

The goal is to help all parties come to a mutually acceptable solution.

But what does that actually involve? What are the specific functions of a family mediator?

Keep reading to get an inside look at the tasks and responsibilities of this career.

Learn what the role of a family mediator is all about and see if it’s right for you.

Updated January 2023

Interested in helping people resolve disputes outside of court? Curious about what the job market is like for mediators in Canada?

Alternative dispute resolution (ADR) has become increasingly popular across the country over the past few years, and mediation is an important part of that process. Provinces like Ontario and Alberta have even made mediation mandatory in certain situations.

Even still, it’s not easy to find hard data on the demand for mediators in Canada.

We dug into the growing movement toward ADR and what it means for people looking to become mediators in this country.

Here’s what you need to know.

Health and safety managers have a critical leadership role in many organizations: creating and monitoring policies and programs to keep people safe on the job.

Ultimately, they’re responsible for identifying risks, preventing accidents, and promoting safety and wellness throughout the organization.

If you have a background in health and safety and are hoping to move your career forward, the next logical step is to become a health and safety manager.

So what do you need to move into this role?

We analyzed dozens of job postings to see what qualifications and skills employers look for when hiring health and safety (H&S) managers.

Here are the typical requirements you'll need to fulfill.