7 Better Ways to Manage Projects & People Online

With the growing shift to remote work, many project managers find themselves leading a group of people who are scattered across the country (or even the world).

There are some clear advantages to this new way of doing things. But online project management comes with a host of new challenges, too.

How can you maintain communication and engagement with remote team members? What are the best ways to run meetings and track projects online?

Basically: how can you adapt traditional project management techniques for the virtual world?

This post is here to help. We break down 7 simple ways to more effectively manage projects and people online.

Let's dive in.

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3 Ways Conflict Resolution Training Will Benefit Your Business

Are you an HR professional, business owner or manager who is responsible for handling disputes between team members?

You're probably well aware of how ongoing tensions at work can undermine the success of the entire company (not to mention your own sanity!)

But did you know that unresolved conflict is one of the top reasons employees stop caring about their work - or just give up and quit?

Take a look at these eye-opening statistics from a range of polls and international studies on workplace conflict:

☑️ 85% of employees at all levels experience conflict at work

☑️ 1 in 5 employees quit because their manager doesn't understand the challenges they face or the difficulties they're having with other staff

☑️ 43% of non-managers feel their boss is ineffective at handling conflict

☑️ 25% of employees call in sick to avoid conflict with colleagues

☑️ 27% have witnessed workplace tensions escalate into personal attacks

This much is clear: How business leaders deal with conflict in the workplace has a direct impact on employee churn, corporate culture, and potential for growth.

Even basic conflict resolution training can make a huge difference in how staff and teams collaborate.

Here are 3 key ways mangers can benefit from learning how to mediate disputes.

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Becoming a Public Policy Analyst: 5 Key Skills to Succeed in Policy Leadership

Updated May, 2021.

What exactly is public policy and what does an analyst do?

In a nutshell, we can think of public policy as a system of laws, regulations, and courses of action implemented by government.

These directives touch every aspect of our lives, including education, law enforcement, the allocation of environmental resources, healthcare, etc.

Ideally, public policy is developed to serve the public interest.

But ideas about what is "best" for the public are always changing, influenced by shifting values, and evolving social, political, and economic needs.

Therefore public policy is constantly in flux. Government commitments change. Public interests change.

How do decision-makers choose which new policies to introduce, and how best to develop and implement them?

Enter the public policy analyst.

Public policy analysts advise governments, at all levels, on which new policies are needed and what's involved in launching those policies.

In this post, we break down the core skills required to do this job well, and truly thrive in the challenging, ever-complex sphere of policy leadership.

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Public Policy Training: 5 Ways to Strengthen Your Policy Proposals

So much skill, care, and hard work goes into developing thorough policy recommendations. Analysts spend months gathering research, analyzing data, developing solutions, and evaluating pros, cons, and possible outcomes from every angle.

Then comes the crucial stage of presenting those findings in a comprehensive proposal.

In addition to ensuring accuracy and thoroughness, what else should policy analysts do to make sure their ideas are clearly understood and highly valued?

Start with these 5 steps to more impactful and persuasive policy proposals.

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What Skills Do You Learn in a Public Policy Certificate? Key Takeaways

Public policy refers to the collection of laws and regulations that governments create in response to problems or issues. Such directives are meant to support and promote the collective good.

A public policy certificate program focuses on helping students understand how those laws and regulations are put together.

Training at this level should provide an overview of the policy development cycle and the core skills needed to drive effective decision-making.

And there are plenty of reasons to consider public policy training. The field offers a unique opportunity to create directives that support the well-being of Canadians.

All levels of government rely on skilled policy professionals to help solve complex problems related to law enforcement, education, public health, the environment, social justice, and a host of other important issues.

In this post, we outline what you can expect from a public policy certificate. Find out what this type of training includes and decide if it's right for  you.

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Workplace Conflict Resolution: 7 Clear Steps to Resolve Disputes

When people spend a significant amount of time together, conflicts are sure to arise. And when you add the pressures and stresses of the workplace, disputes become not only inevitable, but costly.

A global study from 2008 found that on average, employees spend roughly 2.1 hours each week dealing with conflicts at work. That equates to approximately one day each month in lost productivity.

The study also found that letting such disputes go unaddressed can lead to personal attacks, physical sicknesses, and project failures.

That's why workplace conflict resolution is a key area for mediation. A growing number of business leaders are using mediation to resolve corporate conflicts and restore harmony at the office.

Whether you’re an aspiring mediator, HR professional, or business manager, there are proven mediation techniques you can use to defuse conflicts and build a healthier work environment.

Start by following these 7 key steps.

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4 Big ADR Trends That Are Changing the Industry Right Now

Across the globe, several key factors have helped legitimize alternative dispute resolution (ADR) as an effective means of settling conflicts outside of court. 

The ever-rising expense of litigation is a main driver, along with hopelessly backlogged courts and the stress of drawn-out legal battles. 

As an industry, ADR is maturing and evolving at a rapid rate, particularly in the US, Canada, UK and parts of Asia 

Mediators and arbitrators are becoming increasingly sophisticated and specialized, tackling more complex casesand developing more nuanced ADR techniques. 

What’s the next stage of growth for alternative dispute resolution? 

Here's a look at 4 major trends that are changing and shaping the ADR industry right now. 

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HR Training for New Managers: Instructor Treena Chabot Explains What to Expect in Class

Photo: Treena Chabot, Chartered Professional in Human Resources and the Principal Consultant at TREE for Supervisors

Updated June, 2021.

If you've recently transitioned into a leadership role at work, it's very likely you received little or no training on how to navigate your new position.

Lack of training for new managers is well documented in companies across the globe. Research by consulting firm, West Monroe, uncovered major deficits in this area.

In 2018, they surveyed 500 managers and found that a full 59% had never received any kind of training on how to be an effective leader. And you'll find similar stories in organizations of all types, in all industries.

The inevitable result? Front-line managers are left to figure out hiring, firing, conflict resolution, and performance evaluation all by themselves. They stumble into legal quagmires and other traps, like micro-managing and failure to retain top talent.

The answer? Take matters into your own hands! This is where HR expert and educator, Treena Chabot comes into the picture.

Treena is a Chartered Professional in Human Resources and the Principal Consultant at TREE for Supervisors.

And in her spare time, she also teaches the Human Resources Management certificate at Kompass. This training is specifically designed for new managers, to help them embrace challenges like recruitment, hiring, HR compliance, and employee relations with confidence.

We interviewed Treena to learn more about her background in business and HR, and what students can expect in her online course.

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Online Dispute Resolution Training: 4-Hour ODR Workshop

Online dispute resolution (ODR) isn’t new. It’s been around for almost 20 years, starting with the early days of ecommerce and disputes related to online transactions. 

In the early days, ODR was mostly used to resolve commercial disputes. But over the years, it has gradually expanded to include many practice areas. 

Of course, Covid-19 has completely changed the game. With in-person meetings no longer possible for many people, ODR has moved from an option to a necessity. 

If you’ve never conducted a mediation or arbitration online, you’re facing a dizzying new world of videoconferencing software, tools, features, and pitfalls. 

Which platform should you use? What features do you need? How should your approach evolve?

These are the challenges Mary Joseph had in mind when she designed our new Online Dispute Resolution Workshop. 

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What Are the 4 Types of ADR? Compare Methods, Pros and Cons

The primary goal of alternative dispute resolution (ADR)  is to settle disputes without litigation.

Going to court often involves a long and arduous process—and doesn’t always produce a beneficial result. 

This is precisely what ADR is designed to avoid: the time delayscosts, anxiety, and sometimes disappointing outcomes of litigation. 

ADR is used to settle disputes in a wide range of practice areas, including:

☑️ Family matters 

☑️ Commercial contracts 

☑️ Workplace disputes 

☑️ Labour relations 

☑️ Business and consumer disputes 

☑️ Intellectual property 

☑️ Sports 

☑️ Construction 

☑️ International trade deals 

☑️ Torts 

There are four main types of ADR. Many alternative dispute resolution professionals build skills across all four modalities, so they can choose or combine approaches to suit clients' needs.

In this post, we'll guide you through each ADR type, including common pros and cons of each model. 

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