Online dispute resolution (ODR) isn’t new. It’s been around for almost 20 years, starting with the early days of ecommerce and disputes related to online transactions.
In the early days, ODR was mostly used to resolve commercial disputes. But over the years, it has gradually expanded to include many practice areas.
Of course, COVID-19 completely changed the game. With in-person meetings no longer possible for many people, ODR moved from an option to a necessity.
If you’ve never conducted a mediation or arbitration online, you’re facing a dizzying new world of videoconferencing software, tools, features, and pitfalls.
Which platform should you use? What features do you need? How should your approach evolve?
These are the challenges Mary Joseph had in mind when she designed our new Online Dispute Resolution Workshop.