What Makes a Successful Arbitrator? The Essential Hard & Soft Skills

Updated February 2021.

The stakes are high in arbitration. Arbitrators make binding judgments that are rarely appealed and difficult to overturn.

So, what makes this form of alternative dispute resolution (ADR) so popular?

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Human Resources Training: 3 (Better) Ways to Handle Conflict at Work

Updated June, 2021.

Workplace conflict. No matter how well-organized your teams are, how talented your staff is, or how much effort you've put into creating a positive office culture—you can be 100% sure that disputes will bubble up somewhere.

Conflict between colleagues may be an inevitable symptom of high-pressure work environments (and human nature), but the outcomes don't have to be disastrous. 

There are proven ways to minimize the stress and fallout of workplace disputes, and actually get something positive out of the experience.

There are also ways to make them much worse.

Unfortunately, many managers, team leaders (and team members) lack the conflict resolution skills needed to intervene quickly and effectively.

This creates a snowball effect, where negativity flourishes and spreads, taking down good people and polluting the office atmosphere for everyone.

We have all experienced this phenomenon. And the high price of workplace conflict is well documented by human resources researchers and organizational experts.

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Mental Health Awareness: The Most Common Adult Mood Disorders

Updated June, 2021.

Mood disorders are the most common kind of mental illness. They impact people of all ages, from children to seniors—and in many cases, go undiagnosed and untreated.

If you're in a community-serving career, it is very likely that you've encountered people suffering from mood disorders.

In 2017, 8.6% of Canadians (over 2.6 million) were diagnosed with mood disorders, up from 8.4% the previous year. And some estimates suggest at least 21% of the U.S. population is dealing with this category of mental illness.

Sadly, the Canadian Mental Health Association reports that 7% of all people with mood disorders die by suicide.

Early diagnosis and intervention are absolutely crucial to reducing this statistic—and that begins with mental health training and awareness.

What are the most common kinds of mood disorders, and what symptoms should you be aware of? Let's get started.

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Top 5 Online Marketing Challenges Small Businesses are Facing (& How to Crush Them!)

While successful marketing is challenging for any business, it is especially so for small businesses. Just taking care of operational priorities demands so much attention that there is often little time or money left for marketing initiatives.

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Why Human Resources Training Should be Mandatory for All Managers

Updated June, 2021.

How do people become supervisors, team leaders, and department managers?

More often than not, it's through promotion. They've put in the years, worked really hard, and slowly climbed up the corporate ladder.

Promotion through merit is a great thing. The only problem is, it rarely comes with training on how to actually manage people effectively. It can be really difficult to go from part of the team, to leading the team.

What's the best way to recruit and hire candidates? How can you increase employee satisfaction and reduce turnover? How should you handle conflicts?

These are all fundamental human resources issues. And they're just a few reasons why basic human resources training should be mandatory for anyone taking on a leadership role.

Here's a closer look at how HR skills help managers succeed.

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Top 6 Human Resources Mistakes Managers Make All The Time

Updated June, 2021.

Why do employees quit their jobs?

If you look at the research on this, you'll find that almost every single reason is a completely avoidable management mistake.

We're talking about routine blunders caused by lack of human resources training and poor leadership skills.

Why should you care? Because right at this moment, some of your top employees are thinking about quitting or actively seeking a new job.

Key takeaways from the Employee Job Satisfaction Survey from SHRM reveal that:

  • 40 percent of employees are considering leaving their current firm within the next year
  • the largest percentage of survey respondents said "respectful treatment" was a key factor in job satisfaction
  • trust between employees and management is gaining importance for job satisfaction (it jumped 6 percentage points from 2015)
  • other top contributors to job satisfaction include being able to use skills and abilities in one's work, effective communication with management, and respect for new ideas

Losing great employees costs more than just money. It eats up your time, slows productivity, and hurts overall workplace morale.

What are the most common human resources blunders managers are making? Let's start with these 6 HR sins...

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Gerontology Certificate for Beginners: 4 Key Benefits & Takeaways

Updated June, 2021.

There's no doubt about it. We are in the midst of a global aging phenomenon. A recent U.S. Census Bureau Report has pegged the global population of 65+ seniors at a whopping 8.5 percent (617 million).

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Keeping Up with Social Media: 3 Skills You Need Right Now

By 2021, it's estimated that we'll have at least 3.02 billion active social media users across the globe. That's a third of our planet's total population.

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Top Pros & Cons of Using Arbitration to Resolve Disputes

Arbitration can be used to resolve everything from personal injury cases and commercial disputes, to conflicts between countries. But how does it differ from mediation and litigation? Why would clients opt for arbitration over other forms of dispute resolution?

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3 Excellent Reasons to Earn a Gerontology Certificate This Year

Updated June, 2021.

Gerontology is the study of aging and the challenges of the elderly. It spans legal and ethical concerns, common health care issues, access to community resources, and the stigma around aging that is so prevalent in our society.

And it may surprise you to know that gerontology is considered one of the biggest growth areas of the 21st century.

Businesses and organizations across industries are "gerontologizing" their products and services, positioning themselves to tap into this enormous pool of consumers.

But just how big will Canada's population of seniors get? And are we truly ready to meet their complex needs?

Take a look at 3 reasons gerontology training is becoming crucial for those of us who work with seniors, and why now is an excellent time to enhance your skills and knowledge through certification.

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