Herzing Blog

Updated December 2023

Aiming to break into the IT field as a technical support specialist? Right now is a great time to do so.

The Government of Canada Job Bank forecasts moderate to good demand for this occupation across much of the country through 2025. What’s more, Randstad recently named IT support analyst one of the best remote jobs in Canada.

So what qualities and skills does it take to thrive in this role? What makes a truly exceptional and successful tech support analyst?

Read on for six skills amazing helpdesk professionals work on building throughout their careers.

Updated December 2023

If you’re technically minded and enjoy the challenge of solving problems and helping people, you might be cut out for a career as an IT support technician.

IT support technicians are the pros who come to the rescue when people’s computers don’t work the way they should. Their job is to find the cause of the issue and take people through the steps needed to get back on track.

Think you’d like to work in this field? Curious about what it takes to launch a career in IT support?

These five straightforward steps can help you reach your goal.

Updated January 2024

Most of today's companies could never survive without talented IT support specialists.

Also known as help desk analysts, IT support specialists are the first people we call when our computers don't work properly. They handle everything from forgotten passwords, lost files, and broken network connections to malfunctioning printers, software problems, and slow internet.

Without IT support specialists, daily operations would basically grind to a halt! And that's why these pros are in such high demand.

But what's it really like to work in this field? What would you actually be doing on a daily basis? And what are the pros and cons of the job?

In this post, we give you an inside look at the role of IT support specialist. Find out what this career is all about and see if it's right for you.

Updated December 2023

What are your job options as a computer network support specialist? Which career paths are most likely to provide steady employment and competitive salaries after graduation?

Important questions for anyone considering a career in the IT support field.

In this post, we look at two of the most popular employment options for graduates of computer support programs.

Get a detailed job description for both roles, including the latest info on salaries and job outlook in Canada.

Updated December 2023

What would the world do without talented, patient, knowledgeable IT support professionals?

Organizations across the globe are absolutely dependent on high-functioning computer networks. And yet most people know very little (or zero) about how their computers actually work, and what to do when things go wrong.

Enter the helpdesk analyst. This is the person you call when you can't log in to your company network, your new software won't install properly, or you foolishly open a virus-laden email.

Updated December 2023

Ever felt so fed up with an uncooperative piece of technology that you wanted to just crush it, toss it, or scream in frustration? We've all been there. And in many ways, this kind of experience is inevitable.

We're totally reliant on technology, but most of us have minimal (or zero) knowledge of how our most trusted systems and devices actually work! When things go wrong, it doesn't take long for panic to set in, particularly if you need that piece of tech for work.