Our Online Mediation Course: Instructor Hayley MacPhail Explains Training & Careers

Hayley MacPhail has 20 years experience as a mediator and educator. She specializes in Family Mediation, and teaches an online mediation course at Kompass Professional Development.

If you're considering becoming a mediator (or just want to improve your conflict resolution skills), selecting the right training program can be a major challenge. There are so many options out there.

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5 Most Common Mental Health Disorders (+ Common Warning Signs)

Updated June, 2021.

Although strides have been made to raise awareness and reduce stigma around mental illness, the issue remains shrouded in shame and secrecy.

Research clearly shows that millions of people across the globe are suffering from poor mental health.

And yet, health care providers and front-line community workers still lack training in how to identify and assist those in need.

And despite the prevalence of mental illness, there is a wide array of poisonous myths regarding the nature of mental health disorders—and the people who are afflicted by them.

Do you have questions about which mental illnesses are most common, their key characteristics, and treatment options?

If you work closely with the public, there is little doubt that you have encountered people suffering from one (or more) of the following 5 mental health issues.

This list isn't definitive, but it offers a good summary of attributes, statistics, and warning signs associated with these very common mental illnesses.

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Gerontology Training: 5 Fascinating Facts on Aging in the 21st Century

Updated June, 2021.

In a society that glorifies youth, many people would rather ignore the realities of aging. In fact, in many ways, aging is stigmatized and widely misunderstood. There are so many myths and misconceptions about what it means to get older (most of them negative!)

Why is this relevant? Because people are living longer than ever before. According to the World Health Organization, the number of people aged 60 years or over will rise from 900 million to 2 billion worldwide, by 2050.

That's an astonishing increase from 12% to 22% of the total global population.

If you work closely with seniors, or are planning a career in gerontology, you'll be supporting people who live well into their 80s and 90s.

The more we know about the aging process, the better prepared we are to promote good quality of life in those later years.

Here's a look at 5 fascinating facts (and a few busted myths) on the realities of aging in the 21st century.

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5 Mental Health Skills Every Front-line Worker Needs

Updated June, 2021.

Do you work in a public-serving role? Are you in health care, education, social services, law enforcement, or some other community-serving profession?

There is no doubt that you are coming into regular contact with people who suffer from poor mental health.


The Canadian Mental Health Association has collected a shocking set of statistics on just how widespread mental illness is—impacting people of all ages, education, cultural backgrounds, and income levels.

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Community Mental Health & The Opioid Crisis: 8 Facts You Should Know

Updated June, 2021.

We recently interviewed Rose Ceci (a certified psychiatric mental health nurse with the Canadian Mental Health Association), to get her take on today's most pressing mental health issues.

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Meet Our Community Mental Health Instructor, Rose Ceci

Rose Ceci is a certified psychiatric mental health nurse with the Canadian Mental Health Association. She teaches the online Community Mental Health Certificate at Kompass Professional Development

Mental health is a broad field, with a lot of complex challenges. In any given year, 1 in 5 Canadians will experience a mental health problem—or know someone who is struggling. 

This issue impacts us all.

But if you're working in a front-line, community-serving role, you're probably experiencing the consequences of our mental health crisis up close, and in very personal ways.

This is why mental health training is so important. Whether you're dealing with your own diagnosis, caring for a loved one, or want to improve your professional skills—quality mental health education is the first step.

Enter instructor Rose Ceci. Rose is a certified psychiatric mental health nurse with over 18 years experience, who teaches the Community Mental Health Certificate at Kompass.

We spoke to Rose about why she's teaching this program, what to expect in class, and how everyone can benefit from this kind of training.

Here are the 5 most important takeaways from that conversation.

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Gerontology Training: 10 Key Skills for Supporting the Elderly

Updated June, 2021.

The global population of seniors age 65 and over is growing at a rapid rate. According to the World Health Organization, 8.5 percent of people worldwide now fall into this age group—that's 617 million seniors.

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5 Clear Signs of Poor Mental Health: Checklist of Early Symptoms

Updated June, 2021.

If you work in a community-serving role, you've probably faced situations where you suspected someone was suffering from poor mental health—but you weren't sure what questions to ask or how to intervene.

What signals should you be looking for? When do you take action? What are some clear, universal signs that someone is at-risk and needs support?

These questions are particularly salient for people who work with youth and young adults.

According to the American Psychiatric Association, 50% of mental illness begins by age 14—and 75% begins by age 24.

The earlier we notice the problem, the faster we can intervene.

Early intervention can help reduce the severity of a mental illness, and in some cases, delay or prevent its development altogether. Mental health training and awareness are key.

Obviously, a complete mental health assessment is required to make an accurate diagnosis and treatment plan.

But as a first step, community-serving professionals can be on alert for symptoms, encourage open discussions, and identify where an assessment and further support may be needed.

These are 5 of the most common signs of poor mental health. One symptom alone may not indicate a serious problem, but combined, they signal a clear call for help.

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Arbitration Training & Careers: Your Top Questions Answered by Our Instructor

Updated October, 2021.

If you're considering a career in alternative dispute resolution (ADR), you're probably familiar with practices like mediation and arbitration, which people use to resolve disputes out of court.

Given the time, expense, and sheer stress of litigation, it's no surprise that the field of ADR is growing rapidly. But if you're looking to capitalize on this momentum and start a career in arbitration, where do you begin?

How do you select a reputable program, and what are your career options as an arbitrator?

These are just some of the questions we get from prospective students, who are considering arbitration training. And who better to answer them than David Merrigan?

David is a highly experienced arbitrator, who also happens to teach our Arbitration Certificate.

So let's get started. Here are David's answers to your most frequently asked questions, along with some valuable advice to start your career.

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How to Become a Certified Mediator in Canada

Updated June 2021.

The practice of mediation attracts people from a wide range of professional backgrounds.

Some are planning to launch full-time careers as professional mediators. Others simply want to improve their communication and conflict management skills, so they can perform at a higher level at work.

But if you're interested in becoming a certified mediator, and want to set up your own private practice, there are a few important things to know about the process before you get started.

This post will walk you through selecting a reputable mediator training program, getting recognized by the ADR Institute of Canada, and earning your very first clients.

Let's get started.

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