Meet Mediation and Arbitration Instructor Rola Mustafa

Rola Mustafa began her career as a lawyer, but quickly recognized the value of addressing conflicts in a non-adversarial way. Her passion for alternative dispute resolution led her to pursue accreditation in mediation from multiple organizations. She also became a certified global trainer and has coached dozens of mediators in both Canada and Syria.

Now, she brings all that expertise to Kompass as an instructor in the mediation, family mediation, and arbitration certificate programs.

We spoke with Rola this week to learn more about her background and what prospective ADR students should know. Read on for the highlights.

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Online Public Policy Certificate: Meet the Instructor, Explore the Course

Becoming a public policy advisor or analyst offers a unique chance to make a real difference in the lives of millions of Canadians.

This country faces complex policy challenges in many domains, from healthcare and housing to the environment and social welfare. There is steady demand for skilled policy leaders who can develop effective solutions and drive positive change.

Ryan Kelly is one of those leaders. He has extensive experience as a policy analyst and program advisor with both the municipal and provincial levels of government. He also teaches the Public Policy and Administration certificate here at Kompass.

In this interview, he shares some of his own fascinating background in public policy and explains what to expect from the course.

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Arbitration Certificate: See What’s New and Improved

Arbitration has become an increasingly popular method for resolving disputes in various sectors and industries. Skilled arbitrators allow parties to save time and money and maintain confidentiality.

But of course, the profession is always evolving, with new case law, new tools, and new techniques.

Kompass recently updated and refreshed its online arbitration training to keep up with the latest changes. We spoke with the course instructor, qualified arbitrator Andy Livingston, to learn more about the enhancements and the state of the ADR industry in general.

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3 ADR Trends That Are Shaping the Industry in 2024

Across the globe, several key factors have helped legitimize alternative dispute resolution (ADR) as an effective means of settling conflicts outside of court. 

The ever-rising expense of litigation is a main driver, along with hopelessly backlogged courts and the stress of drawn-out legal battles. 

As an industry, ADR is maturing and evolving at a rapid rate. Mediators and arbitrators are becoming increasingly sophisticated and specialized, tackling more complex cases, and developing more nuanced ADR techniques. 

What’s the next stage of growth for alternative dispute resolution? Here's a look at three major trends that are changing and shaping the ADR industry right now.


  1. Expanded Use of Technology in Dispute Resolution
  2. ADR Spreading Into New Contexts
  3. New Collaboration Between OAFM and FDRIO


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An Inside Look at OAFM: What Family Mediators Should Know

If you’re interested in family mediation in Ontario, chances are you’ve heard of the Ontario Association for Family Mediation (OAFM). Established in 1982, it is the largest accrediting body of family mediators in the province.

Mediation is not technically a regulated field. However, becoming accredited through OAFM can give you more professional credibility and greater employment opportunities. You must be accredited to take part in court-connected mediation services, for example.

To learn more about the organization and get answers to common student questions about family mediation, we spoke with OAFM Executive Director Mary-Anne Popescu.

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Intergenerational Mediation: A Growing Specialty Within ADR

Suppose an elderly mother has cognitive challenges due to a stroke and her adult children fear she isn’t safe at home anymore. Or the son of a senior suspects the older man’s new romantic partner is taking advantage of him financially. These are difficult conversations that can lead to ruptured relationships.

That’s where intergenerational mediation comes in. Also known as elder mediation, it’s a form of alternative dispute resolution that focuses on conflicts concerning older adults. Skilled mediators provide a forum for older people and their loved ones to air their worries and begin charting a path forward.

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How to Identify and Leverage Transferable Skills for Career Success

The idea of switching from one job or industry to another can be pretty intimidating. Maybe you’d like to make a change, but feel unqualified to do so. Here’s the good news: you probably have more transferable skills than you realize.

Your past experiences have likely equipped you with certain skills that are universally useful, like communication, organization, or planning. You just need to figure out what your particular strengths are and how you can highlight them in a way that attracts potential employers.

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How to Update Your Resume & Cover Letter for a Career Change

If you’re thinking about exploring a new career path, you’re not alone. An Indeed Canada survey from 2019 found that 38 per cent of Canadian workers had made the leap to a new field and another 35 per cent were considering doing so. Given the career change culture of the past few years, those numbers have likely increased.

But transitioning to a whole new field can be a challenge. To do it successfully, you need a well-crafted resume that effectively communicates your skills, experiences, and passion for that particular sector.

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Kompass Can Train You for Your Q.Med! Here's How

Mediation is not a regulated field in Canada. There is no specific degree, diploma, or certificate you must have to start a career in mediation.

That said, most successful mediators have earned designations through the ADR Institute of Canada (ADRIC)—the country’s leading alternative dispute resolution organization.

If you’re just starting out in the field, you’re probably aiming for the Qualified Mediator (Q.Med) designation. This is ADRIC’s entry-level credential, and you don’t need any professional mediation experience to earn it.

You do, however, need to meet certain educational criteria. And that’s where Kompass can help. Our accredited courses fulfill the basic and specialized mediation training components, so you can be fully prepared to get your Q.Med.

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Your Guide to Mediation and Arbitration Designations in Canada

Updated September 2023

Mediation and arbitration are not currently regulated in Canada, this means you don't have to hold a designation to practise as a mediator or arbitrator in Canada. However, earning a designation from the well-respected ADR Institute of Canada will give you credibility as a professional in the field.

You should also know that family mediation is treated differently than other forms of alternative dispute resolution. If you want to provide court-connected family mediation services, you typically need to become certified through an organization like Family Mediation Canada or the Ontario Association for Family Mediation.

In this post, we take you through the different designations that are available from each organization, what it takes to earn them, and how Kompass can help.

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