Kompass Blog

Updated January 2023

When people spend a significant amount of time together, conflicts are sure to arise. And when you add the pressures and stresses of the workplace, disputes become not only inevitable, but costly.

A global study from 2008 found that on average, employees spend roughly 2.1 hours each week dealing with conflicts at work. That equates to approximately one day each month in lost productivity.

The study also found that letting such disputes go unaddressed can lead to personal attacks, physical sicknesses, and project failures.

That's why workplace conflict resolution is a key area for mediation. A growing number of business leaders are using mediation to resolve corporate conflicts and restore harmony at the office.

Whether you’re an aspiring mediator, HR professional, or business manager, there are proven mediation techniques you can use to defuse conflicts and build a healthier work environment.

Start by following these seven key steps.

Updated January 2023

People come to the practice of mediation from all walks of life and professional backgrounds.

It's not just lawyers who become mediators. Anyone with an interest in alternative dispute resolution, strong communication skills, and sharp problem-solving abilities can excel in this career.

Considering this path?

In this post, we're exploring some of the best reasons to become a mediator. These are the most common motivators for the students we work with in mediation training—and a good introduction to what the field is all about.

At the end of the post, we've included some information on how to earn a professional mediator designation, and key things to know about the training process. Let's get started!

Family mediation training focuses on giving students the tools to help families settle disputes without going through litigation.

Updated December 2022

A family mediator is a neutral third party who helps families resolve disputes outside of court.

Mediators facilitate discussions between opposing parties and ensure that everyone is able to air their concerns and perspectives.

The goal is to help all parties come to a mutually acceptable solution.

But what does that actually involve? What are the specific functions of a family mediator?

Keep reading to get an inside look at the tasks and responsibilities of this career.

Learn what the role of a family mediator is all about and see if it’s right for you.

Updated December 2024

Interested in helping people resolve disputes outside of court? Curious about what the job market is like for mediators in Canada?

Alternative dispute resolution (ADR) has become increasingly popular across the country over the past few years, and mediation is an important part of that process. Provinces like Ontario and Alberta have even made mediation mandatory in certain situations.

Even still, it’s not easy to find hard data on the demand for mediators in Canada.

We dug into the growing movement toward ADR and what it means for people looking to become mediators in this country.

Here’s what you need to know.

Updated February 2024

Family mediators help families settle conflicts and disagreements without going to court.

Mediators do not take sides or make decisions. Instead, they help each party understand the other's concerns, explore options, and agree on solutions.

Family mediators are often called in when a couple decides to end their relationship. They help the ex-partners work out arrangements regarding children, property, and finances.

But while divorce is a common family mediator practice area, it's not the only one. In fact, a variety of specializations exist within the field.

In this post, we explore four major practice areas in family mediation—and some helpful information on getting started in this career.

Updated January 2023

Your success as a mediator will depend on your ability to cultivate a sense of collaboration and trust between people in conflict. That's no easy feat.

After all, people usually enter into mediation because communication has broken down. Resentment, stress, and suspicion have made it difficult to see matters clearly—let alone negotiate a fair outcome!

Professional mediators need a toolkit of techniques they can use to break down those walls, create an atmosphere of trust, and get opposing sides talking in productive ways.

These are fundamental skills taught in mediation training - and competencies you'll continue to hone throughout your entire career.

Here are four ways to build rapport and break through mistrust during the mediation process.

Updated January 2024

Quick summary: Compare accredited mediation and arbitration certificates offered at Kompass. Learn how you can build your own customized online dispute resolution training program.

Disputes are an inevitable part of the human experience. In personal and professional relationships, in family groups and work settings, at the community level, and between nations—conflict is a fact of life. 

It’s how we deal with disputes that defines our capacity to evolve and grow. This is an increasingly valued personal and professional skill.

We’ve been delivering online dispute resolution training for years, and are continuously surprised at the diverse backgrounds and motivations of students. 

Like many judges and lawyers, Mary Joseph entered the field of alternative dispute resolution after retiring from a successful career in law. But she’s not your typical lawyer-turned-mediator.

Mary brings a unique repertoire of skills and scholarship to her mediation practice, including 30 years as an immigration lawyer, a Master’s in Divinity, and expertise in online dispute resolution (ODR).

Two years ago, Mary added mediation instructor to the list. She teaches the accredited Mediation Certificate at Kompass Professional Development.

Updated January 2023

Mediation is often described as both an art and a science. A science because the practice is governed by a clear framework, with concrete technical components and legal boundaries. 

An art because skilled mediators draw on a variety of less tangible assets, like intuition, self-awareness, emotional intelligence, and a gift for cultivating trust amidst tension and hostility.