Our Online Mediation Course: Instructor Hayley MacPhail Explains Training & Careers

Hayley MacPhail has 20 years experience as a mediator and educator. She specializes in Family Mediation, and teaches an online mediation course at Kompass Professional Development.

If you're considering becoming a mediator (or just want to improve your conflict resolution skills), selecting the right training program can be a major challenge. There are so many options out there.

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Becoming a Certified Mediator: 4 Key Steps

The practice of mediation attracts people from a wide range of professional backgrounds. Some are planning to launch full-time careers as professional mediators. Others simply want to improve their communication and conflict management skills, so they can perform at a higher level at work.

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Mediator Training: 7 Keys to Mastering the Art of Facilitation

Mediators don't take sides with their clients, or dictate the final outcome of a dispute. Rather, they help opposing parties work through the conflict at hand, and develop their own resolutions, which ideally, suit both sides.

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