Virtual Team Management: 7 Keys to Managing Your Staff Online

In the wake of the pandemic, remote work has become the new norm. It's also become a new source of stress for people who aren't used to a totally virtual work environment.

But it looks like working from home is here to say, even post-Covid.

Many Canadian businesses are giving employees the option to continue working from home after the pandemic subsides.

And some are ditching their physical office space and going permanently online.

This massive shift to remote working is forcing managers to face a whole new set of challenges. 

How can you keep people connected and engaged when they're not together in the same office - or even the same time zone?

How do you track progress, monitor performance, and hold your staff accountable?

Apply these 7 simple strategies to take control and get comfortable with the new reality of virtual team management.

Read More ❯

Top 5 Health & Safety Manager Skills for Stronger OHS Leadership

Occupational health and safety is top of mind for many people these days. In the midst of a global pandemic, keeping people safe and healthy on the job has a whole new importance.

But workplace health and safety goes far beyond protecting people from disease. It encompasses total wellness, from physical safety to mental health, emergency procedures, risk prevention, and safety training for staff.

Each year brings new regulations, new best practices, and new research on how to improve health and safety at work.

If you're looking to advance your OHS career, which areas should you focus on? Which health and safety manager skills are most important right now and over the long term?

We asked our own OHS instructor and industry expert, Kylie Boyd to weigh in. She teaches a Health and Safety Management course specifically designed to enhance leadership skills.

Find out which areas you should focus on to create a stronger safety culture and take your career to the next level.

Read More ❯

New Public Policy Certificate: Meet the Instructor, Explore the Course

Photo: Laura Gray

If you want to make a real difference in the lives of Canadians, becoming a public policy advisor or analyst is a great place to start.

Canada faces complex policy challenges in many domains, from healthcare and the environment to social welfare and immigration.

There is steady demand for skilled policy leaders who can develop effective solutions and drive positive change.

Laura Gray is one of those leaders. She has extensive experience working at the provincial and federal level as a policy advisor and senior consultant.

She also provides government relations and communications services as Managing Partner of Holstein|Gray, a bipartisan consulting firm.

In addition to her consulting work, Laura has signed on as instructor for our new Public Policy Administration certificate.

In this interview, she shares some of her own fascinating background in government relations, and explains what to expect from the new course.

Read More ❯

Mediation Certification in Canada: What Are The Rules & Steps?

Considering a career in mediation? Your first priority is to understand the types of mediation certification available in Canada, at both the regional and national level.

It can get a bit confusing because technically, mediation is not a regulated profession in Canada. There is no legally mandated training or licensing process for mediators.

However, Canada does have a powerful organization that sets clear standards and guidelines for mediator training and professional practice.

This organization is called the Alternative Dispute Resolution Institute of Canada (ADRIC). It encourages mediators and arbitrators to self-regulate by offering a variety of designations, which are highly respected across the country.

It comes down to this: if you want to be recognized as a competent mediator, you'll need to earn a designation from the ADR institute.

So where do you begin? What rules and steps must you follow to become a certified mediator?

In this post, we break down the process from start to finish. Here's what you need to know.

Read More ❯

3 Ways Conflict Resolution Training Will Benefit Your Business

Are you an HR professional, business owner or manager who is responsible for handling disputes between team members?

You're probably well aware of how ongoing tensions at work can undermine the success of the entire company (not to mention your own sanity!)

But did you know that unresolved conflict is one of the top reasons employees stop caring about their work - or just give up and quit?

Take a look at these eye-opening statistics from a range of polls and international studies on workplace conflict:

☑️ 85% of employees at all levels experience conflict at work

☑️ 1 in 5 employees quit because their manager doesn't understand the challenges they face or the difficulties they're having with other staff

☑️ 43% of non-managers feel their boss is ineffective at handling conflict

☑️ 25% of employees call in sick to avoid conflict with colleagues

☑️ 27% have witnessed workplace tensions escalate into personal attacks


This much is clear: How business leaders deal with conflict in the workplace has a direct impact on employee churn, corporate culture, and potential for growth.

Even basic conflict resolution training can make a huge difference in how staff and teams collaborate.

Here are 3 key ways mangers can benefit from learning how to mediate disputes.

Read More ❯

Becoming a Public Policy Analyst: 5 Key Skills to Succeed in Policy Leadership

Updated May, 2021.

What exactly is public policy and what does an analyst do?

In a nutshell, we can think of public policy as a system of laws, regulations, and courses of action implemented by government.

These directives touch every aspect of our lives, including education, law enforcement, the allocation of environmental resources, healthcare, etc.

Ideally, public policy is developed to serve the public interest.

But ideas about what is "best" for the public are always changing, influenced by shifting values, and evolving social, political, and economic needs.

Therefore public policy is constantly in flux. Government commitments change. Public interests change.

How do decision-makers choose which new policies to introduce, and how best to develop and implement them?

Enter the public policy analyst.

Public policy analysts advise governments, at all levels, on which new policies are needed and what's involved in launching those policies.

In this post, we break down the core skills required to do this job well, and truly thrive in the challenging, ever-complex sphere of policy leadership.

Read More ❯

Public Policy Training: 5 Ways to Strengthen Your Policy Proposals

So much skill, care, and hard work goes into developing thorough policy recommendations. Analysts spend months gathering research, analyzing data, developing solutions, and evaluating pros, cons, and possible outcomes from every angle.

Then comes the crucial stage of presenting those findings in a comprehensive proposal.

In addition to ensuring accuracy and thoroughness, what else should policy analysts do to make sure their ideas are clearly understood and highly valued?

Start with these 5 steps to more impactful and persuasive policy proposals.

Read More ❯

What Skills Do You Learn in a Public Policy Certificate? Key Takeaways

Public policy refers to the collection of laws and regulations that governments create in response to problems or issues. Such directives are meant to support and promote the collective good.

A public policy certificate program focuses on helping students understand how those laws and regulations are put together.

Training at this level should provide an overview of the policy development cycle and the core skills needed to drive effective decision-making.

And there are plenty of reasons to consider public policy training. The field offers a unique opportunity to create directives that support the well-being of Canadians.

All levels of government rely on skilled policy professionals to help solve complex problems related to law enforcement, education, public health, the environment, social justice, and a host of other important issues.

In this post, we outline what you can expect from a public policy certificate. Find out what this type of training includes and decide if it's right for  you.

Read More ❯

What Are the 4 Types of ADR? Compare Methods, Pros and Cons

The primary goal of alternative dispute resolution (ADR)  is to settle disputes without litigation.

Going to court often involves a long and arduous process—and doesn’t always produce a beneficial result. 

This is precisely what ADR is designed to avoid: the time delayscosts, anxiety, and sometimes disappointing outcomes of litigation. 

ADR is used to settle disputes in a wide range of practice areas, including:

☑️ Family matters 

☑️ Commercial contracts 

☑️ Workplace disputes 

☑️ Labour relations 

☑️ Business and consumer disputes 

☑️ Intellectual property 

☑️ Sports 

☑️ Construction 

☑️ International trade deals 

☑️ Torts 

There are four main types of ADR. Many alternative dispute resolution professionals build skills across all four modalities, so they can choose or combine approaches to suit clients' needs.

In this post, we'll guide you through each ADR type, including common pros and cons of each model. 

Read More ❯

Arbitration versus Mediation: Differences, Pros and Cons, Applications

If you are interested in the field of alternative dispute resolution (ADR), you may be considering becoming an accredited arbitrator or mediator.

Both are increasingly popular forms of dispute resolution; both offer interesting and diverse career opportunities.

People pursue ADR training and accreditation for a number of reasons. Some aspire to become professional mediators or arbitrators. Others are simply looking to handle conflict better in their personal relationships or workplace.

It’s certainly an industry in demand. From business disputes to divorce settlements, people are turning to ADR as a more flexible, less costly, and more time-effective means of resolving conflicts.

Arbitration and mediation offer two different approaches to conflict resolution. They differ in terms of procedure and outcomes, as well as training and accreditation.

Read More ❯

1 2 3 4 5 6 7

Most Read