Workplace Conflict Resolution: 7 Clear Steps to Resolve Disputes

When people spend a significant amount of time together, conflicts are sure to arise. And when you add the pressures and stresses of the workplace, disputes become not only inevitable, but costly.

A global study from 2008 found that on average, employees spend roughly 2.1 hours each week dealing with conflicts at work. That equates to approximately one day each month in lost productivity.

The study also found that letting such disputes go unaddressed can lead to personal attacks, physical sicknesses, and project failures.

That's why workplace conflict resolution is a key area for mediation. A growing number of business leaders are using mediation to resolve corporate conflicts and restore harmony at the office.

Whether you’re an aspiring mediator, HR professional, or business manager, there are proven mediation techniques you can use to defuse conflicts and build a healthier work environment.

Start by following these 7 key steps.

Read More ❯

Mediation Certification in Canada: What Are The Rules & Steps?

Considering a career in mediation? Your first priority is to understand the types of mediation certification available in Canada, at both the regional and national level.

It can get a bit confusing because technically, mediation is not a regulated profession in Canada. There is no legally mandated training or licensing process for mediators.

However, Canada does have a powerful organization that sets clear standards and guidelines for mediator training and professional practice.

This organization is called the Alternative Dispute Resolution Institute of Canada (ADRIC). It encourages mediators and arbitrators to self-regulate by offering a variety of designations, which are highly respected across the country.

It comes down to this: if you want to be recognized as a competent mediator, you'll need to earn a designation from the ADR institute.

So where do you begin? What rules and steps must you follow to become a certified mediator?

In this post, we break down the process from start to finish. Here's what you need to know.

Read More ❯

3 Ways Conflict Resolution Training Will Benefit Your Business

Are you an HR professional, business owner or manager who is responsible for handling disputes between team members?

You're probably well aware of how ongoing tensions at work can undermine the success of the entire company (not to mention your own sanity!)

But did you know that unresolved conflict is one of the top reasons employees stop caring about their work - or just give up and quit?

Take a look at these eye-opening statistics from a range of polls and international studies on workplace conflict:

☑️ 85% of employees at all levels experience conflict at work

☑️ 1 in 5 employees quit because their manager doesn't understand the challenges they face or the difficulties they're having with other staff

☑️ 43% of non-managers feel their boss is ineffective at handling conflict

☑️ 25% of employees call in sick to avoid conflict with colleagues

☑️ 27% have witnessed workplace tensions escalate into personal attacks


This much is clear: How business leaders deal with conflict in the workplace has a direct impact on employee churn, corporate culture, and potential for growth.

Even basic conflict resolution training can make a huge difference in how staff and teams collaborate.

Here are 3 key ways mangers can benefit from learning how to mediate disputes.

Read More ❯

Online Dispute Resolution Training: What Are Your Certificate Options?

Quick summary: Compare accredited Mediation and Arbitration certificates offered at Kompass. Learn how you can build your own customized online dispute resolution training program.

Disputes are an inevitable part of the human experience. From personal to professional relationships, in family groups and work settings, at the community level and between nations—conflict is a fact of life. 

It’s how we deal with disputes that defines our capacity to evolve and grow. This is an increasingly valued personal and professional skill.

We’ve been delivering online dispute resolution training for years, and are continuously surprised at the diverse backgrounds and motivations of students. 

Read More ❯

Accredited Mediation & Dispute Resolution Course: Meet the Instructor

Like many judges and lawyers, Mary Joseph entered the field of alternative dispute resolution after retiring from a successful career in law. But she’s not your typical lawyer-turned-mediator.

Mary brings a unique repertoire of skills and scholarship to her mediation practice, including 30 years as an immigration lawyer, a Master’s in Divinity, and expertise in online dispute resolution (ODR).

Two years ago, Mary added mediation instructor to the list. She teaches the accredited Mediation Certificate at Kompass Professional Development.

Read More ❯

Dispute Resolution Training: 5 Most Common Mediation Mistakes

Updated November, 2020

In recent years, there's been a major shift away from traditional litigation toward alternative dispute resolution (ADR) techniques, such as mediation.

Read More ❯

1

Most Read