Workplace Conflict Resolution: 7 Clear Steps to Resolve Disputes

When people spend a significant amount of time together, conflicts are sure to arise. And when you add the pressures and stresses of the workplace, disputes become not only inevitable, but costly.

A global study from 2008 found that on average, employees spend roughly 2.1 hours each week dealing with conflicts at work. That equates to approximately one day each month in lost productivity.

The study also found that letting such disputes go unaddressed can lead to personal attacks, physical sicknesses, and project failures.

That's why workplace conflict resolution is a key area for mediation. A growing number of business leaders are using mediation to resolve corporate conflicts and restore harmony at the office.

Whether you’re an aspiring mediator, HR professional, or business manager, there are proven mediation techniques you can use to defuse conflicts and build a healthier work environment.

Start by following these 7 key steps.

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3 Ways Conflict Resolution Training Will Benefit Your Business

Are you an HR professional, business owner or manager who is responsible for handling disputes between team members?

You're probably well aware of how ongoing tensions at work can undermine the success of the entire company (not to mention your own sanity!)

But did you know that unresolved conflict is one of the top reasons employees stop caring about their work - or just give up and quit?

Take a look at these eye-opening statistics from a range of polls and international studies on workplace conflict:

☑️ 85% of employees at all levels experience conflict at work

☑️ 1 in 5 employees quit because their manager doesn't understand the challenges they face or the difficulties they're having with other staff

☑️ 43% of non-managers feel their boss is ineffective at handling conflict

☑️ 25% of employees call in sick to avoid conflict with colleagues

☑️ 27% have witnessed workplace tensions escalate into personal attacks


This much is clear: How business leaders deal with conflict in the workplace has a direct impact on employee churn, corporate culture, and potential for growth.

Even basic conflict resolution training can make a huge difference in how staff and teams collaborate.

Here are 3 key ways mangers can benefit from learning how to mediate disputes.

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