When people spend a significant amount of time together, conflicts are sure to arise. And when you add the pressures and stresses of the workplace, disputes become not only inevitable, but costly.
A global study from 2008 found that on average, employees spend roughly 2.1 hours each week dealing with conflicts at work. That equates to approximately one day each month in lost productivity.
The study also found that letting such disputes go unaddressed can lead to personal attacks, physical sicknesses, and project failures.
That's why workplace conflict resolution is a key area for mediation. A growing number of business leaders are using mediation to resolve corporate conflicts and restore harmony at the office.
Whether you’re an aspiring mediator, HR professional, or business manager, there are proven mediation techniques you can use to defuse conflicts and build a healthier work environment.
Start by following these 7 key steps.