Helpdesk Meltdowns: How Computer Support Techs Handle Irate Clients

Sep 21, 2017 11:33:29 AM

Ever felt so fed up with a uncooperative piece of technology that you wanted to just crush it, toss it, or scream in frustration? We've all been there. And in many ways, this kind of experience is inevitable.

We're totally reliant on technology, but most of us have minimal (or zero) knowledge of how our most trusted systems and devices actually work! When things go wrong, it doesn't take long for panic to set in, particularly if you need that piece of tech for work.

How Community Services Workers Handle a Crisis: 7 Key Steps

Sep 18, 2017 10:46:20 AM

Working with at-risk populations is central to community service work. CSWs are trained to support people dealing with serious life challenges, and guide them toward the most helpful programs and services—challenges which may include addictions, mental health disorders, cases of domestic violence, and other, high-stress situations that sometimes lead to acute crises.

Medical Office Administration VS Business Admin: Which One is Right For You?

Sep 13, 2017 11:38:40 AM

Naturally drawn to working in an office environment? Feel you would do well in a structured setting where organizational, communication, customer service, and team-work skills are highly valued?

Becoming a Legal Assistant in Winnipeg: Training, Local Job Market, Key Skills

Sep 11, 2017 9:20:45 AM

Naturally drawn to a legal career, but don't want to invest years attending university and law school? Administrative legal positions can be an excellent alternative.

Legal Careers: Paralegal VS Legal Assistant—Which Should You Choose?

Sep 6, 2017 10:48:33 AM

Updated January, 2021

Know you want to pursue a legal career, but can't decide between paralegal and legal assistant training?

If you live in Ontario, there are several important differences between these two legal careers. In this post, we cover four of the most significant distinctions: training requirements, typical responsibilities at work, career options, and provincial licensing rules. 

After exploring what sets these two professions apart, we hope students will have a clearer sense of which path suits them best.

6 Traits of Successful Paralegals: Is This Career Path For You?

Sep 3, 2017 12:34:11 PM

In Ontario, the paralegal profession is very attractive to students who are naturally interested in the law, motivated to help others—and perhaps have dreams of launching their own legal practice.

But other than the drive to make a difference, and an interest in our legal system, what else should students consider before choosing this training path? What other attributes, characteristics, and skills will they need to actually be successful as paralegals?

Health Care Aide Skills List: 10 Hard & Soft Skills Every HCA Needs

Aug 30, 2017 10:10:05 AM

Updated May 2021.

Considering becoming a health care aide (HCA)? The personalized support HCAs offer patients makes this career path particularly rewarding—and increasingly important.

As Canada's population ages, demand for in-home and daily health care support is on the rise.

But working as a health care aide is challenging. It takes resilience, physical and emotional stamina, and a clear understanding of how to provide safe and effective patient care.

Read on to discover 10 of the most important hard and soft skills you'll need to succeed in this career.

Taking PSW Training? 4 Facts You Should Know About OPSWA

Aug 28, 2017 10:31:37 AM

Enrolled in PSW training and nearing the end of your diploma? It's likely you're looking ahead to your employment options after graduation, and for support systems to help get your career rolling.

If you live in Ontario, you've probably heard of the Ontario Personal Support Worker Association—OPSWA.  It's an organization new grads and experienced PSWs can join to get professional support, and push for greater recognition for PSWs across the province.

But what exactly does OPSWA do, how might you benefit from joining the network, and what does it take to get a membership?

5 Key Facts About the Paralegal Licensing Process in Ontario

Aug 27, 2017 11:31:31 AM

Paralegals in Ontario enjoy a broader scope of practice than their peers in other provinces.

3D Animation Training: 7 Golden Rules of Character Development

Aug 22, 2017 1:01:37 PM

No matter what style you're working in, from cartoony to realistic, the goals of character animation are always the same: to create unique, memorable, and impactful characters that resonate with your target audience.