Cultivating Rapport with Mediation Clients: 4 Common Pitfalls to Avoid

It's quite possible that opposing parties of a mediation will not trust each other. Whatever issue has brought them to this process, you can assume both sides are feeling anxious and have their walls up.

This is why it's so crucial that all participants be able to trust you, the mediator. You are the one objective individual at the negotiation table—the stable center in the midst of all those swirling emotions, expectations, and uncertainty.

From the very first point of contact, until the issue at hand has been resolved, the mediator must earn and maintain the trust of his or her clients. One of the key ways mediators accomplish this is by cultivating rapport, putting participants at ease, and establishing an atmosphere of cooperation.

But in their eagerness to build rapport, mediators sometimes stumble into traps. Take a look at 4 common mistakes to avoid when you're seeking  to connect with your clients.

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Our Online Mediation Course: Instructor Hayley MacPhail Explains Training & Careers

Hayley MacPhail has 20 years experience as a mediator and educator. She specializes in Family Mediation, and teaches an online mediation course at Kompass Professional Development.

If you're considering becoming a mediator (or just want to improve your conflict resolution skills), selecting the right training program can be a major challenge. There are so many options out there.

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What's Involved in Starting Your Own Mediation Practice? 6 Key Steps

Updated June, 2021.

It doesn't matter what your professional background is. Whether you're a lawyer, litigator, or work outside the legal field, there is a checklist of steps to walk through before you even consider starting your own mediation practice.

Some of these steps are purely practical, while others require a bit of self-reflection.

Do you have the right training to be taken seriously as a mediator? Are you prepared for the effort needed to strike out on your own as a practice owner? Are you familiar with mediator designations recognized throughout Canada?

Take a few minutes to read through these 6 key steps, and get a better understanding of what's involved in starting your own mediation practice.

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