Our Online Mediation Course: Instructor Hayley MacPhail Explains Training & Careers

Hayley MacPhail has 20 years experience as a mediator and educator. She specializes in Family Mediation, and teaches an online mediation course at Kompass Professional Development.

If you're considering becoming a mediator (or just want to improve your conflict resolution skills), selecting the right training program can be a major challenge. There are so many options out there.

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What's Involved in Starting Your Own Mediation Practice? 6 Key Steps

It doesn't matter what your background is. Whether you have experience in litigation, corporate negotiation, or are brand new to the field of alternative dispute resolution—there is a checklist of steps to walk through before you even consider starting your own mediation practice.

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Cultivating Rapport with Mediation Clients: 4 Common Pitfalls to Avoid

It's quite possible that opposing parties of a mediation will not trust each other. Whatever issue has brought them to this process, you can assume both sides are feeling anxious and have their walls up.

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