Your Top 5 Goals as an Office Manager: A Checklist for Business Students

Updated June, 2021.

Plan to work your way up to a management role after business college? Believe you have what it takes to supervise a team of people, coordinate projects, and keep an office running smoothly?

Office managers, also known as administrative managers, work in a variety of settings: mid-sized offices, corporate divisions, government departments, small businesses, etc.

Your exact job description will vary depending on the size and type of organization you work for. But common tasks for this role usually include monitoring inventory, hiring and supervising other admin staff, processing payroll, optimizing office procedures, and organizing team events.

What will you be looking to accomplish after stepping into an admin management role?

These will be 5 of your top goals and responsibilities.

1. Hire the Best Administrative Staff

Your capacity to keep an office running smoothly will depend, in large part, on the strength of your administrative staff. In a large business, you may eventually oversee several admin assistants, and will be responsible for recruiting, screening, and hiring the most talented candidates.

From a human resources perspective, your goal will be to perfect your interviewing skills, and implement the best training processes for new hires. This usually includes a step-by step guide to employee on-boarding, at the end of which, the new team member is ready to hit the ground running.

A good office manager organizes and perfects the hiring process, so the best candidates get the job, and can transition smoothly into their new roles, with minimal disruption to daily operations.


2. Retain Top Talent & Build a Loyal Team

This is one of your most important goals as an office manager. Nothing is worse than having a high turnover of staff, and being continuously short-handed, because your team members keep quitting.

Now, you might not have total control over the culture at your office, or how staff are treated by higher management—but where you do have influence, you will aim to keep your top talent as happy as possible.

This includes giving plenty of praise where praise is due, and working hard to ensure your admin team has the tools and support needed to do their jobs well.

You'll work hard to help your staff grow, challenging them with new projects and problems to solve, and resisting the urge to micro-manage the work you assign. In order to avoid a constant cycle of hiring and firing, you'll need to make sure your staff is happy, motivated, and loyal.


3. Improve Existing Administrative Procedures

A typical office relies on a wide range of systems and procedures to complete daily operations. These include computer systems, project management tools, administrative protocols, communication procedures, filing systems, and host of other structures that help the team work together to meet business goals.

A big part of your job as office manager will be to analyze and improve these processes—to make them as efficient as possible. Many offices waste time and money on overly complicated or ineffective systems.

A good manager finds ways to do routine tasks better, whether through re-organizing staff duties, overhauling office procedures, or implementing new technology.


4. Keep the Office on Budget

Hiring a new staff member, maintaining office supplies, getting the photocopier repaired, ordering a new computer...these are the kinds of tasks you'll be responsible for as an office manager. And not only must they be done well, they must be done on budget.

You will have a limited supply of funds with which to run the office, and will need to prove to management that you can work within, and fully maximize, that budget.


5. Effectively Resolve Staff Conflicts

As you gain experience in office management, you could one day end up supervising a large pool of administrative support staff. One of your top goals as office manager will be to ensure those team members work together well—and that means resolving the occasional dispute.

Conflict resolutions skills are extremely valuable for supervisors and team leaders at every level of management. When staff is left to "fight out problems" alone, the results are rarely positive. Not only is this a sure-fire way to lose top talent, ongoing disputes poison the overall work environment for everyone—and undermine your authority as a leader.

You're only as good as your administrative team. If you want your office to run smoothly, and your best employees to stick around, you'll need to spot conflicts early and step in to resolve them in a fair and reasonable way.


Learn more about business management training

Think you're ready to tackle the challenges of administrative management? Looking for a quality business college to develop your skills and launch your career?

Explore the Business Management diploma program offered at Herzing College Ottawa.

Training takes just 12 months and covers all aspects of running an office, supervising a team, and achieving business goals. This program also includes an internship for real work experience.

Speak with Admissions to see if this training is a good fit for you. An Admissions Advisor will explain what to expect in class, steps to apply, tuition, financial aid, and more.

Click below to explore our Business Management program and chat live with an Advisor today. We're here to help!

Explore the Business Management Program


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