Community Services Worker Training: Is This Program Right For You?

Are you looking for a career where you can help underprivileged and at-risk people, and make a real different in your local community?

Welcome to the world of social work. Social work is all about human rights, social justice, and helping those in need find independence and self-empowerment.

It's about creating a more fair and inclusive society, where all people are treated with respect and have opportunities to thrive.

If you don't want to attend university and earn a social work degree, there are others ways to start a career in this field.

Community services workers (CSWs) are a great example. You can become a CSW with a college diploma that takes just 12 months to complete.

Is this career path right for you? In this post, we'll walk you through some key points to consider. Find out if Community Services Worker training is right for you and how to get started.

What does a Community Services Worker do?

Community services workers (CSWs) make a tremendous difference in our communities at the grass roots level. 

They assist people who are struggling with social and personal challenges, such as addiction, mental health issues, poverty, domestic abuse, and homelessness.

CSWs work in many different setting, including residential care facilities, hospitals, homeless shelters, women's shelters, detoxification centres, halfway houses, and other community organizations.

Typical responsibilities for community services workers include:

☑️ Providing personal and vocation counselling

☑️ Planning and leading support groups and activities

☑️ Connecting clients with social welfare services and programs

☑️ Helping clients find safe and affordable housing

☑️ Connecting clients with healthcare services and specialists

☑️ Assisting clients with daily needs and activities

☑️ Helping clients set and achieve future goals

☑️ Following clients through treatment programs

☑️ Providing emotional support

☑️ Crisis intervention


CSWs come face-to-face with the harsh inequalities of our society. They work directly with people who have suffered hardship and loss.

It takes resilience, dedication, and range of other special skills to be effective in this field. Read on to see if you're a good match for the role.


Are you interested in human development & psychology?

If you decide to take Community Services Worker training, be prepared to focus quite a bit on human social development, sociology, and psychology. You'll be studying family dynamics, social groups, mental health disorders, addiction, and treatment therapies.

You will also examine your own experiences and cultural influences, and explore how certain populations in society are at greater risk for becoming impoverished, underprivileged, and exploited.

Throughout your career, you will continue to pursue professional development in these areas. You'll need to stay on top of new research, in order to improve your practice and better serve your clients.

Life-long learning is a must in this field.


Are you passionate about helping others & social justice?

At its core, community service work is about leveling the playing field and creating a more fair society.

CSWs do this by ensuring vulnerable people have better access to education, a safe living environment, health care services, and employment opportunities.

Are you passionate about helping people in need? Do you care about social justice and want to make real change in your community?

Community Services Worker training is an excellent first step to achieving your goals. 


How would you rate your emotional intelligence (EQ)?

Emotional intelligence (EQ) is our ability to understand and relate to other human beings. It includes traits like:

☑️ Interpreting both verbal and non-verbal communication

☑️ Being empathic and non-judgmental

☑️ Communicating clearly and compassionately

☑️ Working cooperatively with others

These are essential skills for CSWs. In order to truly help clients, you must first gain their trust.

You must build a connection based on respect, non-judgment, and empathy. You cannot become an effective Community Services Worker without a high level of emotional intelligence.


Are you organized and detail-oriented?

CSWs do a lot of paperwork. There is definitely an administrative side to this job, which requires organization and attention to detail. Common examples include:

☑️ Taking detailed notes during interview and counselling sessions

☑️ Carefully documenting your clients' progress

☑️ Researching your local community for appropriate social programs and services

☑️ Managing case files and keeping documents up-to-date

Good CSWs are able to focus on the big picture and the small details.

You will start developing this skill in Community Services Worker training, by writing research reports, analyzing case studies, and doing paperwork during your internship.


How well do you handle stress & adversity?

Not every client you work with will respond as expected. Some may resist the support you offer, refuse to complete programs, or slip back into harmful behaviors.

You may lose a client to addiction, or feel frustrated by the limitations of our social welfare system. Without strong stress management skills, CSWs can become burnt out.

It's very important to be aware of your own emotional and physical wellness, and develop techniques for self-care.

In order to serve others, you must first nurture your own wellbeing. Start now by honestly evaluating your own stress-coping skills. How well do you handle adversity?


Learn more about Community Services Worker training

Now that we've covered the major skills and requirements for CSWs, do you think this training is right for  you?

Get a closer look at the program and meet the instructor: Explore Our Community Services Worker Program with Instructor, Cindy Palmer.

Reach out to an Admissions Advisor to learn more. An Advisor can guide you through the program, and help you decide if you're a good match for this career.

Get started by exploring Community Services Worker training at Herzing College Toronto. Click below to browse courses and job options, and chat live with an Advisor. We're here to help!

Learn More About Community Services Worker Training at Herzing