To succeed as a medical office administrator, you need to be both highly organized and deeply caring. You must be motivated by a desire to make a positive difference in the lives of patients.

Chantelle Ducolon exemplifies all of these traits. Her dedication and commitment to delivering the best possible educational experience consistently earns her the respect of her students—and recently, it earned her recognition as Herzing College Ottawa’s instructor of the year!

We caught up with Chantelle this week to get her reflections on the honour, the MOA program, and her own career journey.

Here’s her story.

Updated January 2023

What kind of person is drawn to medical office administrator training? In our experience, the kind of people who choose this program (and do really well in the career) share a few specific characteristics and goals:

1) They're generally interested in the field of medicine and health care and want to be part of a clinical team.

2) They're natural "organizers" who are fairly detail-oriented and enjoy taking charge.

3) They're practical—these students are looking for a quick training program that will lead directly to a job in health care (rather than pursuing years of university study).

4) Most importantly, they are looking for a career that focuses on helping others—specifically, helping people protect their most valuable asset in life: their health.