All It-support-training Posts

What Makes a Good Tech Support Analyst? 6 Essential Helpdesk Skills

Feb 18, 2022 9:09:17 AM

Aiming to break into the IT field as a technical support specialist? Right now is a great time to do so.

5 Steps to Become an IT Support Technician

Dec 7, 2021 9:47:25 AM

If you’re technically minded and enjoy the challenge of solving problems and helping people, you might be cut out for a career as an IT support technician.

IT support technicians are the pros who come to the rescue when people’s computers don’t work the way they should.

Their job is to find the cause of the issue and take people through the steps needed to get back on track.

Think you’d like to work in this field? Curious about what it takes to launch a career in IT support?

These 5 straightforward steps can help you reach your goal.

What's It Like to Work in IT Support? Inside Look at the Role

Jun 4, 2021 1:39:46 PM

Most of today's companies could never survive without talented IT support specialists.

Also known as help desk analysts, IT support specialists are the first people we call when our computers don't work properly.

They handle everything from forgotten passwords, lost files, and broken network connections, to malfunctioning printers, software problems, and slow internet.

Without IT support specialists, daily operations would basically grind to a halt! And that's why these pros are in such high demand.

But what's it really like to work in this field?

What would you actually be doing on a daily basis? And what are the pros and cons of the job?

In this post, we give you an inside look at the role of IT support specialist.

Find out what this career is all about and see if it's right for you.

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