Updated December 2022

Aiming to break into the IT field as a technical support specialist? Right now is a great time to do so.

The Government of Canada Job Bank forecasts strong demand for this occupation across much of the country through 2024. What’s more, Randstad recently named IT support analyst one of the best remote jobs in Canada.

So what qualities and skills does it take to thrive in this role? What makes a truly exceptional and successful tech support analyst?

Read on for six skills amazing helpdesk professionals work on building throughout their careers.

Updated December 2022

If you’re technically minded and enjoy the challenge of solving problems and helping people, you might be cut out for a career as an IT support technician.

IT support technicians are the pros who come to the rescue when people’s computers don’t work the way they should. Their job is to find the cause of the issue and take people through the steps needed to get back on track.

Think you’d like to work in this field? Curious about what it takes to launch a career in IT support?

These five straightforward steps can help you reach your goal.

Updated December 2022

Most of today's companies could never survive without talented IT support specialists.

Also known as help desk analysts, IT support specialists are the first people we call when our computers don't work properly. They handle everything from forgotten passwords, lost files, and broken network connections to malfunctioning printers, software problems, and slow internet.

Without IT support specialists, daily operations would basically grind to a halt! And that's why these pros are in such high demand.

But what's it really like to work in this field? What would you actually be doing on a daily basis? And what are the pros and cons of the job?

In this post, we give you an inside look at the role of IT support specialist. Find out what this career is all about and see if it's right for you.