All Csw-program Posts

Meet Bryan Coker: Your Guide to Herzing's Community Services Worker Program

Jun 19, 2020 11:40:16 AM

Bryan Coker. Community Services Worker instructor, at his home office in Ottawa

Do you know someone who's taken the Community Services Worker program at Herzing? Just mention the name Bryan Coker. You'll see their eyes light up right away. 

Bryan's been teaching the CSW program for 9 years and is absolutely beloved among students and graduates.

High “EQ” is Essential for Community Services Workers: Do You Have It?

Sep 13, 2019 3:45:56 PM

We recently interviewed Cindy Palmer, an experienced social worker who also teaches the Community Services Worker (CSW) program at Herzing College Toronto. 

One of the things we talked about were key skills for CSWs. We asked Cindy what it takes to make a positive impact in this role—and how someone can know they'd be a good fit for the career. 

Her answer was a bit surprising. Cindy said “being able to truly listen” is by far the most important characteristic for CSWs.  

What exactly did she mean by that? What makes someone a really good listener, and why does it matter so much in social work? 

It might sound obvious, but knowing how to listen is more complex than you might think. It leads back to something called Emotional Intelligence—EQ.  

Starting a Community Services Worker Career in Ottawa: Your First 4 Steps

Mar 28, 2019 1:32:35 PM

Community Services Worker graduate, Chiman, poses with her instructor, Bryan Coker at the Herzing College Ottawa campus

Would You Make a Good Community Services Worker? Here's How to Find Out

Mar 1, 2019 3:01:57 PM

The latest career report from the Government of Canada Job Bank tells us demand is steady for Community Services Workers (CSWs) in Toronto. And it's expected to remain stable over the next 10 years.

We'll have a balance of job-seekers and employers, and fair amount of growth in terms of community services and programs on offer.

What does all this mean? Well, it's positive news for anyone who feels called to a career in social services. It means there are opportunities to truly make a difference in your local community, delivering specialized support to the people who need it most.

How Community Services Workers Handle a Crisis: 7 Key Steps

Sep 18, 2017 10:46:20 AM

Working with at-risk populations is central to community service work. CSWs are trained to support people dealing with serious life challenges, and guide them toward the most helpful programs and services—challenges which may include addictions, mental health disorders, cases of domestic violence, and other, high-stress situations that sometimes lead to acute crises.

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