All Csw-program Posts

Meet Bryan Coker: Your Guide to Herzing's CSW Program

Jun 19, 2020 11:40:16 AM

Photo: CSW program instructor, Bryan Coker at his home office in Ottawa

Do you know someone who's taken the Community Services Worker (CSW) program at Herzing? Just mention the name Bryan Coker. You'll see their eyes light up right away. 

Bryan's been teaching the CSW program for 10 years and is absolutely beloved among students and graduates.

His unique background as a pastor, social worker, community organizer, and counsellor helps him connect with people in a very unique way.

Bryan's teaching style goes far beyond the "mechanics" of social work and community services.

He helps students reflect on their own lives and struggles, and cultivate their own unique approach as counsellors.

Bryan says students leave his class "with a changed heart", open and ready to assist others.

They walk away with the mindset, tools, and knowledge required to make real change in their own communities. From what graduates tell us, it's a pretty transformative experience!

Are you considering a career in social services? Wondering what to expect from community support worker training?

Read on to meet the instructor, and get an inside look at Herzing's CSW program

High “EQ” is Essential for Community Services Workers: Do You Have It?

Sep 13, 2019 3:45:56 PM

We recently interviewed Cindy Palmer, an experienced social worker who also teaches the Community Services Worker (CSW) program at Herzing College Toronto. 

One of the things we talked about were key skills for CSWs. We asked Cindy what it takes to make a positive impact in this role—and how someone can know they'd be a good fit for the career. 

Her answer was a bit surprising. Cindy said “being able to truly listen” is by far the most important characteristic for CSWs.  

What exactly did she mean by that? What makes someone a really good listener, and why does it matter so much in social work? 

It might sound obvious, but knowing how to listen is more complex than you might think. It leads back to something called Emotional Intelligence—EQ.  

Starting a Community Services Worker Career in Ottawa: Your First 4 Steps

Mar 28, 2019 1:32:35 PM

Community Services Worker graduate, Chiman, poses with her instructor, Bryan Coker at the Herzing College Ottawa campus

Would You Make a Good Community Services Worker? Here's How to Find Out

Mar 1, 2019 3:01:57 PM

The latest career report from the Government of Canada Job Bank tells us demand is steady for Community Services Workers (CSWs) in Toronto. And it's expected to remain stable over the next 10 years.

We'll have a balance of job-seekers and employers, and fair amount of growth in terms of community services and programs on offer.

What does all this mean? Well, it's positive news for anyone who feels called to a career in social services. It means there are opportunities to truly make a difference in your local community, delivering specialized support to the people who need it most.

How Community Services Workers Handle a Crisis: 7 Key Steps

Sep 18, 2017 10:46:20 AM

Working with at-risk populations is central to community service work. CSWs are trained to support people dealing with serious life challenges, and guide them toward the most helpful programs and services—challenges which may include addictions, mental health disorders, cases of domestic violence, and other, high-stress situations that sometimes lead to acute crises.

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