Updated December 2022

Aiming to break into the IT field as a technical support specialist? Right now is a great time to do so.

The Government of Canada Job Bank forecasts strong demand for this occupation across much of the country through 2024. What’s more, Randstad recently named IT support analyst one of the best remote jobs in Canada.

So what qualities and skills does it take to thrive in this role? What makes a truly exceptional and successful tech support analyst?

Read on for six skills amazing helpdesk professionals work on building throughout their careers.

Ever felt so fed up with a uncooperative piece of technology that you wanted to just crush it, toss it, or scream in frustration? We've all been there. And in many ways, this kind of experience is inevitable.

We're totally reliant on technology, but most of us have minimal (or zero) knowledge of how our most trusted systems and devices actually work! When things go wrong, it doesn't take long for panic to set in, particularly if you need that piece of tech for work.