Updated December 2022

If you’re technically minded and enjoy the challenge of solving problems and helping people, you might be cut out for a career as an IT support technician.

IT support technicians are the pros who come to the rescue when people’s computers don’t work the way they should. Their job is to find the cause of the issue and take people through the steps needed to get back on track.

Think you’d like to work in this field? Curious about what it takes to launch a career in IT support?

These five straightforward steps can help you reach your goal.

Updated December 2022

Most of today's companies could never survive without talented IT support specialists.

Also known as help desk analysts, IT support specialists are the first people we call when our computers don't work properly. They handle everything from forgotten passwords, lost files, and broken network connections to malfunctioning printers, software problems, and slow internet.

Without IT support specialists, daily operations would basically grind to a halt! And that's why these pros are in such high demand.

But what's it really like to work in this field? What would you actually be doing on a daily basis? And what are the pros and cons of the job?

In this post, we give you an inside look at the role of IT support specialist. Find out what this career is all about and see if it's right for you.

Updated December 2022

What are your job options in Montreal as a computer network support specialist? Which career paths are most likely to provide steady employment and competitive salaries after graduation?

Important questions for anyone considering a career in the IT support field.

In this post, we look at two of the most popular employment options for graduates of computer support programs.

Get a detailed job description for both roles, including the latest info on salaries and job outlook in the city of Montreal.

Updated October 2022

What would the world do without talented, patient, knowledgeable IT support professionals?

Organizations across the globe are absolutely dependent on high-functioning computer networks. And yet most people know very little (or zero) about how their computers actually work, and what to do when things go wrong.

Enter the helpdesk analyst. This is the person you call when you can't login to your company network, your new software won't install properly, or you foolishly open a virus-laden email.