We recently interviewed Cindy Palmer, an experienced social worker who also teaches the Community Services Worker (CSW) program at Herzing College Toronto.
One of the things we talked about were key skills for CSWs. We asked Cindy what it takes to make a positive impact in this role—and how someone can know they'd be a good fit for the career.
Her answer was a bit surprising. Cindy said “being able to truly listen” is by far the most important characteristic for CSWs.
What exactly did she mean by that? What makes someone a really good listener, and why does it matter so much in social work?
It might sound obvious, but knowing how to listen is more complex than you might think. It leads back to something called Emotional Intelligence—EQ.