How to Become an Immigration Case Manager: 5 Key Steps

Like the idea of helping newcomers settle in Canada? Don’t want to spend years earning a university degree? Then you may want to become an immigration case manager.

Immigration case managers handle the administrative tasks that go along with securing visas, study permits, and other important documents.

They provide invaluable assistance that helps immigration consultants and lawyers manage their caseload and keeps clients’ applications moving forward.

Here’s the best part: The training is relatively short, and no licensing is required. You can be fully job-ready in only 9 months.

So what do you need to do to become an immigration case manager?

Here are 5 steps that can help position you for success.

1. BE CLEAR ABOUT WHAT IMMIGRATION CASE MANAGERS DO

It’s important to understand precisely what the role involves.

An immigration case manager’s job is to take care of a wide range of both routine and specialized tasks that keep the immigration legal team functioning effectively.

Typical responsibilities include:

☑️ Collecting information from clients

☑️ Performing legal research

☑️ Preparing submission letters

☑️ Ordering translations

☑️ Making sure deadlines are met

☑️ Communicating with government authorities

☑️ Keeping clients updated on the status of their application

Immigration consultant and Herzing instructor Cassandra Fultz says case managers are a key part of the team.

“The role of immigration case manager is extremely important because it allows the legal representative on the file, such as the immigration consultant or lawyer, to focus on interpreting the law and developing a personalized strategy for each client.

The end result is better service for clients and more application approvals. My own case manager has worked with me for 10 years and I would be lost without her!”

 

2. TAKE NOTE OF THE TRAITS IMMIGRATION CASE MANAGERS NEED

Before you jump into an immigration course, consider your natural skills and traits. Do you have the characteristics you need to thrive in this role?

Successful immigration case managers tend to have:

☑️ Outstanding organizational and multitasking abilities

☑️ Strong attention to detail

☑️ Excellent communication skills (speaking multiple languages is a plus)

☑️ A positive attitude and a professional demeanour

Toronto-based immigration case manager Bonnie Tyler says being organized and detail-oriented is particularly important.

“You need to be able to do multiple things at the same time, but still do them all well. It is essential to know how to prioritize tasks.

You must always be thorough in everything you do, whether that’s performing research, completing a form, drafting a submission letter, or just emailing a client back.

Attention to detail is everything, and it sets you apart as a successful immigration case manager.”

 

3. RESEARCH THE JOB MARKET FOR IMMIGRATION CASE MANAGERS

Your next step is to see if many career opportunities for immigration case managers are available.

Good news: After a drop in immigration levels due to pandemic restrictions, Canada is once again seeing large numbers of newcomers.

In July 2021 alone, the country saw almost 40,000 new permanent residents. In pre-pandemic times, monthly totals were typically between 25,000 and 35,000.

Overall, the federal government is aiming to welcome over 1.2 million immigrants between 2021 and 2023. Targets have not been that high in more than 100 years.

Cassandra agrees that the future is bright.

“Not only is there a need for case managers in the offices of immigration lawyers and immigration consultants, but also at not-for-profits, settlement agencies, and any company with a global mobility specialist or in-house immigration counsel.”

 

4. COMPLETE A TRAINING PROGRAM

You don’t need a degree to become an immigration case manager. You can take a much shorter route to employment.

College-level immigration training can typically be completed in under a year. Herzing’s program runs for just 9 months.

You’ll learn about Canadian immigration laws and the different pathways that exist, such as family sponsorships, refugees, and federal skilled workers.

You’ll also learn how to:

☑️ Carry out legal research

☑️ Manage client files

☑️ Prepare application forms and submission letters

☑️ Communicate professionally

☑️ Behave ethically

Herzing graduate Marsha Swaby says the training gave her the skills to succeed.

“I learned a lot about how Canadian immigration law is administered. I now have the knowledge to prepare an immigration application and assist clients with their specific situation.”

 

5. GET PRACTICAL EXPERIENCE THROUGH AN INTERNSHIP

An immigration certificate that includes an internship allows you to build up both your confidence and your resume even before you graduate.

That can go a long way toward helping you land your first job as an immigration case manager.

Marsha says the hands-on experience she got during her internship was extremely valuable.

“One of my tasks was to assess clients’ eligibility for a specific immigration pathway, like Express Entry. I also conducted client consultations, performed legal research, and prepared submission letters.

I learned so much. And two weeks into my internship, I received a full-time job offer!”

 

READY TO BECOME AN IMMIGRATION CASE MANAGER?

It’s important to get some quality training.

Have a look at the Immigration Case Manager program at Herzing College. It’s available at our Toronto campus and online, and takes only 9 months to complete.

Students get thorough training in immigration law and procedures as well as legal office administration.

They also benefit from an included 5-week internship.

Still have questions? An Admissions Advisor can walk you through all the details of the training and help you decide if it’s a good choice for you.

Click below to learn more about the program and chat live with an Advisor. We’re here to help!

Explore the Immigration Case Manager Program

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