What to Expect from Medical Office Administrator Training: The 5 Main Areas of Study

What kind of person is drawn to medical office administrator training? In our experience, the kind of people who choose this program (and do really well in the career) share a few specific characteristics and goals:

1) They're generally interested in the field of medicine and health care, and want to be part of a clinical team.

2) They're natural "organizers" who are fairly detail-oriented, and enjoy taking charge.

3) They're practical—these students are looking for a quick training program that will lead directly to a job in health care (rather than pursuing years of university study).

4) Most importantly, they are looking for a career that focuses on helping others—specifically, helping people protect their most valuable asset in life: their health.

If this sounds familiar, you've come to the right place.  At this stage, you're probably looking into your training options, and investigating exactly what you'll be learning in a medical office administrator (MOA) program.

And that's precisely what we're covering in this post.

Read on to understand the 5 main areas of study in MOA training, and get a preview of your day-to-day responsibilities as a medical office administrator.


1.  Medical Office Clerical Tasks

This category of training includes everything related to the practical running of a medical clinic. You will learn procedures for setting up and organizing patient records, how to schedule appointments, and how to run the reception desk.

You will also learn about medical insurance plans, keeping track of inventory (office supplies), and how to fill out requisition forms to order tests and blood work for patients. This section of MOA training focuses on how to properly organize and manage a medical office, so day-to-day operations run smoothly—and you are prepared to serve patients (and the medical team) with total confidence and professionalism.

medical office administrator trainingMOA students learn every aspect of clinic administration, from booking appointments to processing billing

2. Medical Office Software & Computer Skills

Like most modern offices, medical practices use specific computer software and programs to manage administrative tasks. Part of your medical office administrator training will cover the basics, like using Microsoft Word, PowerPoint, Outlook, and Excel.

Once you've mastered these, you'll move on to specialized medical software, like ABEL MED, and learn how to schedule, move, and edit appointments electronically. You'll also practice how to process OHIP billing, manage digital files, and create reports.

And just in case you find work at a new clinic that doesn't yet have medical software installed, you'll learn how to setup and customize the system on your own.


3. Assisting with Minor Medical Procedures

For some people, this area of MOA training is the most interesting, because it involves hands-on clinical tasks. In many medical offices, administrators get to work one-to-one with patients, carrying out important assessments and assisting with medical procedures.

Examples include learning how to assess a patient's vital signs (blood pressure, body temperature, pulse and respiration rates), evaluating pain, taking blood, and assisting with minor surgery.

medical office administrator trainingAn MOA student at Herzing College Toronto learns how to measure a patient's blood pressure

4. Understanding the Human Body

If you're going to be assisting with minor medical procedures and taking patients' vital signs, you'll need to have a basic understanding of the human body. That's why a quality MOA program always include courses on human anatomy and physiology (the study of body parts and systems, and how they function).

You'll also learn relevant medical terminology—the language doctors and nurses use to describe common clinical procedures, conditions, and treatments.


5. Emergency Medical Procedures

Anyone who works in a medical setting should be prepared with basic emergency training. A reputable MOA program will include CPR and First Aid training, and ensure students achieve a level of competency accepted by medical professionals.

At Herzing, we train MOA students in CPR and First Aid to the St. John's Ambulance Standard Level—Canada's leader in emergency medical training and services for over 125 years.

medical office administrator trainingEmergency response training is a key part of any reputable MOA program

So, now you have a clearer idea of the skills and knowledge you'll be learning in medical office administrator training. Ready to dig deeper, and explore MOA programs in your area?

Looking for a reliable medical office administrator college in Toronto?

Learn more about the Medical Office Administrator Diploma offered by Herzing College Toronto. Training takes just 10 months to complete, and includes a 6-week internship. Click below to explore the program.

Learn More about Medical Office Administrator Training at Herzing


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