From Bank Employee to Health Care Aide: Meet Susan Zirk, 5 Years Later

Susan Zirk in her health care aide scrubs, in Selkirk, Manitoba.

Updated November, 2020

Are you considering becoming a health care aide, and wondering if you'd be a good fit for the role? Want a more meaningful career that focusses on helping others - but doesn't require years of training to get started? You're definitely not alone.

Meet Susan Zirk, a Herzing graduate who gave up a career in finance to pursue a new life as a health care aide (HCA).

In many ways, Susan's story is similar to so many health care aide students we've worked with over the years.

This is an incredibly diverse program, attracting people of ages and backgrounds—but they all have one key thing in common: they want to do work that is deeply meaningful, where they'll make a real impact helping people in their community.

What brought Susan back to school and into a totally new career as a health care aide, and how have things been going since she graduated from Herzing nearly 5 years ago?

Here's what we found out when we checked in with Susan, earlier this month.


Q: Susan, what inspired you to quit your bank job to become a health care aide?

Susan: I had been working at the Royal Bank of Canada, but due to sales expectations, I wasn’t happy and wanted to change careers.

Plus, over the previous 5 to 7 years, my parents had been suffering with health issues, and I'd been their primary care-giver. This is when I had my first experiences with home-care, and personal care homes.

After my mom passed, my dad moved into assisted living and started receiving homecare. He was not happy at all with a few of the workers, and nor was I!

After a string of falls, he was referred to rehab, and shortly after had to move from assisted living, into a personal care home. I saw up close what health care aides do, and how important this work is.

With the experience I gained looking after my parents, and believing I could make a difference, I started looking into health care aid programs.


Q: Why did you choose Herzing's Health Care Aide program?

Susan: I chose Herzing because of the college’s reputation, location, hours, time frame of the course, and cost. Once I completed the orientation, I was convinced it was the right fit for me.


Q: What did you like best about the program?

Susan: What I liked best about Herzing's health care aide training was the course content. I knew it would be challenging—but I also knew, that by the time I graduated, I would be fully prepared to perform in an HCA position.

The theory and hands-on training was really thorough. We had tests every week based on the previous unit of study, to ensure each student was keeping up and understanding everything.

There was a lot of studying and information retention involved, but this is what helped us build confidence and get fully prepared for our first jobs.


Q: When you graduated from Herzing, was it difficult to find work?

Susan: There were lots of jobs available. After graduation, I spent a couple of months submitting resumes, and got hired by IERHA (Interlake Eastern Regional Health Authority) in a home-care position.

Some of my classmates actually landed HCA positions directly after graduation—but although I wanted to find a job in my new field, I was also quite picky regarding the location of employment. So, it took me a bit longer to get settled.

As part of our program we also had help and instruction on resume and cover letter writing, plus a couple of mock job interviews. This was a big help!


Q: Can you tell us a bit about where you're working now?

Susan: I am currently employed in Selkirk, Manitoba doing community support/homecare. I hold a .8 EFT, meaning I work .8 of full-time (or 8 days in a two-week work period).

The majority of my clients are elderly, and a few have illnesses requiring physical assistance. I do transfers (using mechanical lift systems), help with bathing/personal care, dressing, medication supervision, preparing light meals, bulk cooking (cooking and freezing meals for a one or two-week period) and some laundry.


Q: What do you enjoy most about being a health care aide?

Susan: What I enjoy most about my work is helping clients remain in their own homes. I help them overcome limitations, so they can remain independent and live in an environment that is familiar and comfortable.

I really like going the extra distance, so my clients feel respected and can live their lives with dignity.


Q: Where do you see yourself, 5-10 years from now? Will you continue working as a health care aide?

Susan: I started this new career a bit later in life, so 10-15 years will probably be the max I'll be able to perform in this role. Afterward, I would love to get into more of a supervisor role, to instruct and mentor existing or new HCA’s. I've had the opportunity to do that already, and really enjoyed it .


Q: What special qualities does a health care aide need to be successful?

Susan: Special qualities needed to succeed as a HCA are patience, some physical strength, compassion, and the desire to perform the duties delegated to a HCA. If you don’t care what you’re doing or how well you’re doing it, you won’t do a good job!!


Q: What advice would you give someone who is considering this career path?

Susan: Understand the responsibilities and duties of an HCA before making your decision. Make sure you're truly inspired to care for others, and know what the role involves.

And once you're in training, soak up all the information you can—you'll be using every single bit of it out if the field!  

A big thank-you to Susan for taking the time to talk with us, and letting us know how her career as an HCA has been progressing over the past few years. The field is lucky to have you, and we're extremely proud of your success. 


learn more about Health Care Aide Training at Herzing

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Learn More About Health Care Aide Training at Herzing