All Technology Posts

Careers in Computer Support: What's Your Role as a Helpdesk Analyst?

Mar 26, 2018 10:16:33 AM

Updated December 2024

What would the world do without talented, patient, knowledgeable IT support professionals?

Organizations across the globe are absolutely dependent on high-functioning computer networks. And yet most people know very little (or zero) about how their computers actually work, and what to do when things go wrong.

Enter the helpdesk analyst. This is the person you call when you can't log in to your company network, your new software won't install properly, or you foolishly open a virus-laden email.

Top 4 Reasons to Choose a Network Administration Career

Nov 29, 2017 12:33:59 PM

Have an interest in IT and considering pursuing a network administration career?

Still on the fence about earning a network admin diploma, and wondering about long-term job prospects in this field?  Or whether there are opportunities to advance, build new skills, or specialize?

You've come to the right place. In this post, we break down four of top reasons network administration is not just a safe career bet, but also an exciting, cutting-edge, well-paid field in which to work.

Helpdesk Meltdowns: How Computer Support Techs Handle Irate Clients

Sep 21, 2017 11:33:29 AM

Updated December 2023

Ever felt so fed up with an uncooperative piece of technology that you wanted to just crush it, toss it, or scream in frustration? We've all been there. And in many ways, this kind of experience is inevitable.

We're totally reliant on technology, but most of us have minimal (or zero) knowledge of how our most trusted systems and devices actually work! When things go wrong, it doesn't take long for panic to set in, particularly if you need that piece of tech for work.

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