Photo: Priscilla Grant on graduation day from the Medical Office Administration program at Herzing College Ottawa

Wondering what it's like to become a medical office administrator (MOA)? Want to know more about training, careers, and getting started in this field?

Who better to talk to than Priscilla Grant? Priscilla recently completed the Medical Office Administrator program at Herzing College Ottawa.

She went straight into a full-time medical office position after graduation, and has transitioned very smoothly into her new career.

And she did it all while working part-time and caring for two children under the age of 6!

We interviewed Priscilla earlier this month to learn more about her story, and see how things are going at work.

Find out what Priscilla thought of Herzing's MOA program, her most and least favourite parts of training, and how she landed such a great job at Carefor Health and Community Services.

Here are the highlights from our conversation.

Updated January 2023

If you're reading this post, chances are you're seriously considering a career in medical office administration. Maybe you've already decided on a training program or are still researching options.

Either way, we're here to help you make a smart decision, based on your interests, natural skills, and professional goals. Skills lists are a great way to look ahead into the future and see what you'll actually be learning in class and doing at work.

Updated January 2023

What kind of person is drawn to medical office administrator training? In our experience, the kind of people who choose this program (and do really well in the career) share a few specific characteristics and goals:

1) They're generally interested in the field of medicine and health care and want to be part of a clinical team.

2) They're natural "organizers" who are fairly detail-oriented and enjoy taking charge.

3) They're practical—these students are looking for a quick training program that will lead directly to a job in health care (rather than pursuing years of university study).

4) Most importantly, they are looking for a career that focuses on helping others—specifically, helping people protect their most valuable asset in life: their health.

Updated January 2023

Medical office administrators (MOAs) are some of the world's best "jugglers." This is truly a multi-faceted role that requires a special balance of interpersonal, customer service, and administrative skills.

Medical admins interact closely with patients and other clinicians. They handle billing. They keep track of inventory and order supplies. MOAs assist with minor clinical procedures, manage patient records, and arrange appointments.