Updated October 2022
What would the world do without talented, patient, knowledgeable IT support professionals?
Organizations across the globe are absolutely dependent on high-functioning computer networks. And yet most people know very little (or zero) about how their computers actually work, and what to do when things go wrong.
Enter the helpdesk analyst. This is the person you call when you can't login to your company network, your new software won't install properly, or you foolishly open a virus-laden email.