Updated June, 2021.
Workplace conflict. No matter how well-organized your teams are, how talented your staff is, or how much effort you've put into creating a positive office culture—you can be 100% sure that disputes will bubble up somewhere.
Conflict between colleagues may be an inevitable symptom of high-pressure work environments (and human nature), but the outcomes don't have to be disastrous.
There are proven ways to minimize the stress and fallout of workplace disputes, and actually get something positive out of the experience.
There are also ways to make them much worse.
Unfortunately, many managers, team leaders (and team members) lack the conflict resolution skills needed to intervene quickly and effectively.
This creates a snowball effect, where negativity flourishes and spreads, taking down good people and polluting the office atmosphere for everyone.
We have all experienced this phenomenon. And the high price of workplace conflict is well documented by human resources researchers and organizational experts.