5 Mental Health Skills Every Front-line Worker Needs

Updated June, 2021.

Do you work in a public-serving role? Are you in health care, education, social services, law enforcement, or some other community-serving profession?

There is no doubt that you are coming into regular contact with people who suffer from poor mental health.


The Canadian Mental Health Association has collected a shocking set of statistics on just how widespread mental illness is—impacting people of all ages, education, cultural backgrounds, and income levels.

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Gerontology Training: 10 Key Skills for Supporting the Elderly

Updated June, 2021.

The global population of seniors age 65 and over is growing at a rapid rate. According to the World Health Organization, 8.5 percent of people worldwide now fall into this age group—that's 617 million seniors.

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Arbitration Training & Careers: Your Top Questions Answered by Our Instructor

Updated October, 2021.

If you're considering a career in alternative dispute resolution (ADR), you're probably familiar with practices like mediation and arbitration, which people use to resolve disputes out of court.

Given the time, expense, and sheer stress of litigation, it's no surprise that the field of ADR is growing rapidly. But if you're looking to capitalize on this momentum and start a career in arbitration, where do you begin?

How do you select a reputable program, and what are your career options as an arbitrator?

These are just some of the questions we get from prospective students, who are considering arbitration training. And who better to answer them than David Merrigan?

David is a highly experienced arbitrator, who also happens to teach our Arbitration Certificate.

So let's get started. Here are David's answers to your most frequently asked questions, along with some valuable advice to start your career.

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How to Become a Certified Mediator in Canada

Updated June 2021.

The practice of mediation attracts people from a wide range of professional backgrounds.

Some are planning to launch full-time careers as professional mediators. Others simply want to improve their communication and conflict management skills, so they can perform at a higher level at work.

But if you're interested in becoming a certified mediator, and want to set up your own private practice, there are a few important things to know about the process before you get started.

This post will walk you through selecting a reputable mediator training program, getting recognized by the ADR Institute of Canada, and earning your very first clients.

Let's get started.

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7 Crucial Steps in Starting Your Own Mediation Practice

Branching out on your own as a professional mediator is an exciting endeavor, but it can also be quite daunting. If you've never run a business, or worked for yourself, launching a private practice could seem highly intimidating—or deceptively simple.

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HR Training for New Managers: 5 Keys to a Much Better Hiring Process

Updated June, 2021.

Hiring is one of your most important tasks as a new manager. You must find candidates with the right skillset, right attitude, and right fit for your team. It's a tall order.

Especially when you consider that many managers are under time pressure to fill vacant roles, and don't have much space in their schedules for interviews.

Not to mention, if you're a new leader, you probably haven't done a lot of hiring and have only a vague sense of what an effective process looks like.

This is just one of the many ways companies let down their new managers. It's well known that training in this area is seriously lacking.

New research from consulting firm, West Monroe, reveals that an astounding 59% of new managers get no training whatsoever upon transitioning into a leadership role.

Research shows a single bad hire can cost a company $25,000 or more. In a recent survey by Career Builder, 25% of businesses said the damage could run upward of $50,000 per bad hire. 

So, if you're new to management and facing your first round of hiring, what can you do to minimize errors and find the absolute best fit for each role?

Take a page from the human resources playbook. Follow these 5 steps for a more efficient, fool-proof hiring process.

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Gerontology Training: Top 5 Challenges of Caring for Seniors

Updated June, 2021.

Caring effectively and compassionately for seniors is an issue that touches every single one of us. Either we have a loved one who needs care, or we ourselves are facing the facts of growing old.

With populations of seniors sky-rocketing across the globe, elder-care is one of the most important health care and policy issues of our time. Demand is high for gerontology professionals, particularly front-line people who give direct support to aging community members.

But working in this field comes with a very special set of challenges. Older patients have unique needs—needs that often go unnoticed by health care providers, and unfulfilled by local resources.

Working closely with the elderly can be incredibly rewarding, but you will need to develop a special skillset to succeed in this career. Take a look at some of the top challenges facing today's senior care-givers, and how gerontology training can help.

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Dispute Resolution Training: 5 Most Common Mediation Mistakes

Updated November, 2020

In recent years, there's been a major shift away from traditional litigation toward alternative dispute resolution (ADR) techniques, such as mediation.

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Transitioning to Management? How a Little HR Training Can Save Your Life

Updated June, 2021.

What's the number one challenge facing every single new manager? Lack of training on how to actually lead a team.

Whether you were drafted into management because someone quit, or you paid in blood, sweat, and tears to earn that promotion—you're all in the same boat.

Very few organizations offer comprehensive (if any) management training.

A 2018 study by consulting firm, West Monroe, found that 59% of Americans got no training whatsoever when they were promoted to management.

A recent report from CMI (a UK-based management institute) reveals that 7 out of 10 employers in the UK fail to educate new managers.

So, what's a first-time manager to do?

While employers drag their feet, seek out your own training on how to master the biggest, most fundamental challenge of your new job—managing your human resources.

Take a page from the HR training handbook. Here's how a few HR basics can significantly improve your transition to management—and earn you respect as a leader.

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How to Choose Trustworthy Online Professional Development Training

You really can't go anywhere on the web without seeing ads for online training programs. They're in your Facebook feed. They're in your Google search results. They're promoted on the websites you visit.

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